FAQ

What is VPN? What are the benefits? VPN (Virtual Private Network) is a secure encrypted connection between your computer/mobile and one of our servers. With VPN account that we provide you get a new dedicated IP address so you can be able to access Internet through a secure and 1024 bits SSL encrypted connection to our servers and bypass ISP restrictions. VPN service is very easy to set on most computers and mobiles and your data is sent via "Private Tunnel" to our servers. With VPN you are able to stay anonymous and you get a secure Internet connection.

System requirements? Our service works for computers running on Windows 2000/XP/Vista & MAC OS X and with Smartphone's OS like Windows Mobile, Symbian, Android and iPhone OS. No software is required to use our VPN service as we utilize the VPN feature already in your computer's operating system.

Will it work over any type of Internet connection? Yes. VPN services should work over any Internet connection (Cable, DSL, dial up, Satellite, Wi-Fi, etc). For best performance we recommend a broadband connection.

Do you offer free accounts / trial accounts? Unfortunately, to prevent abuse we do not offer trial accounts, but there is an option for a free account. We also have 100% unconditional money back guarantee within 7 days. If you are not happy with VPN account, simply contact us and make a request for a refund.

Is a VPN Connection the same as a Proxy websites? Both technologies will change your IP address. VPN would encrypt your whole Internet traffic and all of your Internet applications will route traffic via the connection. Proxy is mainly browser-based and many sites will not load via proxy browser.

Does VPN protect protocols like ICQ, Mail or FTP? Once you are connected to our VPN server, all programs will use a virtual network interface, which protects all programs that access Internet on your computer.

What can I do if local the provider blocks my VPN? That will not happen because our main VPN packages are Open VPN accounts that work with any Internet connection, compress traffic and top security.

What can I do if I need even more security and flexibility and better level of encryption? All your data is transferred in 1024 - 2048 bit SSL military grade encryption, depending on which type of VPN account you choose.

Do you share my information with any other company? No. Absolutely not.

What types of payment do you accept? We accept all major credit cards ((American Express, Discover, Master Card, Visa) and PayPal.

Can I connect to my VPN account from more than one computer? Yes, with our service you can use it from as many different devices as you wish. Only one at a time, though. When you switch systems you must disconnect first.

Do you have a Money Back Guarantee? Yes. We'll unconditionally refund 100% of your money within 7 days of your purchase.

What can I do and not do with VPN service? We'd say simply, please don't commit any crime or cause harm to anyone using the VPN services.

Do you have bandwidth limits or censor content? No. There are no bandwidth limits and we censor no content, with the exception of sites that are repeatedly known for offering illegal content.

What Operating Systems do you support? We typically support: - Mac OSX — Panther, Tiger, Leopard, Snow Leopard - Windows 2000, XP, XP 64-bit, Vista, Vista 64-bit, Windows 7 - iPhone and iPod Touch - Windows Mobile 5 & 6 - Android - Symbian - Linux

Will the VPN service work with Apple TV, Xbox, Sony PS3 or programs like Boxee? Yes.

Do you offer other VPN's but Open VPN such as PPTP, VPN or IPSec? Yes, we offer PPTP VPN on our high-speed servers. Our PPTP VPN machines use 128-bit MPPE, a protocol that makes use of the DC4 algorithm. While PPTP VPN is far less secure than our OpenVPN, it also has a distinct advantage: on Microsoft and Mac OS machines it can be set up with a few mouse-clicks, and no additional software is needed.