FAQ

What is VPN? What are the benefits? VPN (Virtual Private Network) is a secure encrypted connection between your computer/mobile and one of our servers. With VPN account that we provide you get a new dedicated IP address so you can be able to access Internet through a secure and 1024 bits SSL encrypted connection to our servers and bypass ISP restrictions. VPN service is very easy to set on most computers and mobiles and your data is sent via "Private Tunnel" to our servers. With VPN you are able to stay anonymous and you get a secure Internet connection.

What are the reasons why I need to hide my IP address? As first, many countries such as China, Russia, Iran, UAE, India, Pakistan, Ukraine, Saudi Arabia, Egypt etc are blocking thousands of sites for political and social reasons, and if you are located in some of these countries you need VPN so you could have access to websites which are blocked by laws of countries mentioned above. As second, you have to hide your IP address if you use the Internet at Internet cafes since sometime there is a guy you share a network with and he uses some software to monitor all of the traffic that's coming in and out of the wifi zone. When you use a VPN which encrypt your data, without the proper verification certificates, this guy will not see you on the wifi connection. As third, your Internet Service Provider (ISP) keeps logs of your day-to-day online visits. With these logs, information about the addresses of the websites you visit and the content of those websites are easily tracked. While you are using VPN your ISP will not be able to find out what were your online activities.

What Operating Systems do you support? We typically support: - Mac OSX — Panther, Tiger, Leopard, Snow Leopard - Windows 2000, XP, XP 64-bit, Vista, Vista 64-bit, Windows 7 - iPhone and iPod Touch - Windows Mobile 5 & 6 - Android – Symbian - Linux

Will it work over any type of Internet connection? Yes. VPN services should work over any Internet connection (Cable, DSL, dial up, Satellite, Wi-Fi, etc). For best performance we recommend a broadband connection.

Is a VPN Connection the same as a Proxy websites? Both technologies will change your IP address. VPN would encrypt your whole Internet traffic and all of your Internet applications will route traffic via the connection. Proxy is mainly browser-based and many sites will not load via proxy browser.

Does VPN protect protocols like ICQ, Mail or FTP? Once you are connected to our VPN server, all programs will use a virtual network interface, which protects all programs that access Internet on your computer.

How do I get VPN Account? You just need to go on our price page http://www.supervpn.net/prices.html , select plan and press Order button. Of course there is a possibility of getting Free VPN Account. For more details about Free VPN Account visit link below: http://www.supervpn.net/free-vpn.php

What types of payment do you accept? We accept all major credit cards (American Express, Discover, Master Card, Visa) and PayPal.

Do you offer free accounts / trial accounts? Unfortunately, to prevent abuse we do not offer trial accounts, but there is an option for a free account. Also there is 7 days money back guarantee in case that you are not satisfied with our services.

To use VPN do I need to install some new software on my PC? PPTP is working on gre protocol with 128 bits encryption and you do not need any software to set up your VPN connection. SSL is working on SSL protocol which has 2048 bits encryption and you need to install Open VPN software which we will send you via email when you order that kind of package.

Once I am connected to the VPN service will my Internet connection speed be slower? The most obvious factor is your Internet speed to begin with. There may be some effect due to your distance from selected VPN server and encryption. But generally these should not have a bigger effect on Internet speed you already have. Also the important factor of speed is ping latency (your distance from selected VPN server) and to test speed you must ping server which you want to use. Server with the lowest ping average is the best solution from your actual location.

What can I do if local the provider blocks my VPN? That will not happen because our main VPN packages are Open VPN accounts that work with any Internet connection, compress traffic and top security.

What will my ISP see when I am connected to your VPN? Your ISP will only see a secured encrypted connection to one of our VPN servers. They will not be able to find out what were your online activities.

Can I connect to my VPN account from more than one computer? Yes, with our service you can use it from as many different devices as you wish. Only one at a time, though. When you switch systems you must disconnect first.

What can I do and not do with VPN service? We'd say simply, please don't commit any crime or cause harm to anyone using the VPN services.

Do you have bandwidth limits or censor content? No. There are no bandwidth limits. Your safety and anonymity is top priority of our company but hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.

What customer's activities are you recording and do you share my information with any other company? We do not log any user activity (sites visited, DNS lookups, emails etc.) We only log access attempts to our servers (for security and troubleshooting), session durations and bandwidth used. Those are kept for 5 days. We do not get involved in any form of censorship. We do not give your personal info to any third parties.

Will the VPN service work with Apple TV, Xbox, Sony PS3 or programs like Boxee? Yes.

Can I watch TV shows and movies behind your VPN? Yes, with our VPN you can watch your favorite online TV websites without any problems. You just need to sign up for our Deluxe SSL Plan since in the most cases these sites are blocking PPTP gre protocol.

What is difference between SSL and Deluxe SSL Plan? With Deluxe SSL plan you can use 3 countries at the moment and with SSL plan only one. SSL Plan is recommended for online gaming and poker websites. And Deluxe SSL Plan is recommended for online TV websites and using bank and payment websites, for unblocking Skype or for using VOIP.

If I order SSL Plan/ Deluxe SSL Plan/ Torrent Plan/ Offshore Plan what kind of router I need to have to make VPN connection work? You can use any router which has DD-WRT operating system. For more info and list of available devices visit this links:
http://www.dd-wrt.com/wiki/index.php/OpenVPN
http://en.wikipedia.org/wiki/DD-WRT

Which plan is the best for my iPhone? Devices such as iPhone, iPad, Android, Windows Mobile are supporting only PPTP gre protocol. This means that for your iPhone the best and only solution is PPTP Plan. SSL Plan you can use on your mobile devices only if you jailbreak it but in that case you are losing product warranty.

I get Error 619 when I try to connect through PPTP. What should I do? Try to disable firewall and antivirus since they can block your VPN connection and check your router, some of them must be set manually to accept PPTP gre protocol. Also, if you are copying your username and password make sure that you selected them well. And finally make sure that you are not located in some country which is blocking PPTP protocol by their laws. Some of those countries are China, UAE, Oman, Belize, Egypt, and Iran.

Where I can find instructions how to set up VPN on my device? All set up details you can find on our blog:
http://www.supervpn.net/blog/category/pptp-vpn-settings/
http://www.supervpn.net/blog/category/ssl-vpn-settings/
And if you are still having some problems with settings or with connection you can contact us from our contact page at http://www.supervpn.net/contact

 

Do you have Money Back Guarantee? Yes. We will refund 100% of your money within 7 days of your purchase only if our service does not work for you or you are not satisfied with it. This rule is legitimated by SWREG's fair usage policy since there are many customers who try to use our services couple days and then try to refund money and do the same with next VPN provider.

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